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Tel: 07977 978 458

Terms & Conditions 


RoyalSutton Som is focused on providing high-quality tuition based around client centered  learning in the Birmingham North East area. Our objective is to assist you to meet your personal learning needs and help you achieve your aims and objectives.

Our driving instructors are fully qualified and DVSA registered . All are  very patient, understanding and never undermine the pupil in any way. It is our responsibility to ensure you enjoy learning at a pace suited to you personally with a few laughs along the way and with help and support in setting and achieving your goals from Theory right through to your practical test.

Each pupil if they wish will keep a log which is updated  after each lesson insuring they know exactly at what stage they are at and any further information to help them along with their learning process will be advised or discussed.

Interactive learning takes place with the help of an ipad, not just looking in a book.

We provide Learner lessons, Motorway Lessons, Full Licence Holder confidence boost Lessons, right hand drive conversion courses , Pass Plus, Driving Instructor Training and Custom designed courses. It is advantageous to maintain regular lessons leading up to your test otherwise your test date might have to be moved back to give you more time to prepare.  

The only way to pass the driving test is to be properly prepared.

 In the interest of road safety I reserve the right to withdraw the use of my car for tests without prior notice, should you prove to be unsafe and not up to test standard.

During lessons, I will make every effort to avoid damage to the car, however; if I consider that you were driving in a dangerous or unpredictable way during a lesson and actual damage is caused despite best efforts made, you will be expected to pay half towards repairs (up to the level of excess on the instructor’s insurance policy).

This will be discussed at the time of the damage. In addition, during driving tests, the examiner will not prevent you, the candidate from hitting the kerb or causing other similar minor damage to the car. Therefore, all damage caused by you whilst on test will be charged to you (up to the level of excess on the instructor’s insurance policy).

I will contact you if I am going to be later than 5 minutes for your driving lesson. The time lost will be added to the end of the lesson if possible, or added to another lesson at a later date. If you are late for your lesson, then that time will be lost. Lesson cancellations requires 24 hour notice , otherwise it's chargeable.

To ensure that communication channels are in place, please ensure that I am aware of your current mobile and landline numbers. 
Holidays, and Availability:

I will give you notice of holidays or days where I am unavailable. Please ensure that you do likewise.  

Please be sure to book your first lesson after your holiday or a break in tuition  to retain your place on the diary and to maintain progress.
For lesson cancellations for any reason irrespective of circumstances , you must give at least 48 hours notice, in extremely exceptional circumstances its 24 hours, otherwise pupils will be charged full price. The discretion to waiver this , is not negotiable .

Priority for lessons will always be given to those pupils who have an imminent test , or test booked.

There is no cash refund on lessons that have have been booked, or prepaid, all paid for lessons must be taken within a time frame of two years, from payment date.

Lesson cancellations for all other eventualities, whether is a movement of lesson or chargeable to the pupil is entirely at the driving instructors discretion. 
Code of Practice:

I will abide by the Voluntary Code of Practice which has been agreed between DVSA and the main bodies representing Approved Driving Instructors. 
Be fit to drive:

Please be aware that some prescribed drugs could affect your driving if in doubt please consult your GP or Pharmacist.

 You must hold a current and valid Provisional/full driving licence which must be produced on your first driving lesson, and at regular intervals throughout your training. Any changes to your driving licence due to medical conditions or driving convictions must be communicated to me immediately.

Please ensure that you present yourself in suitable clothing, particularly practical footwear. It is also important to attend lessons with any appropriate glasses or contact lenses for reasons of road safety.

If I think you are unfit to drive for failing to meet any of these conditions, the lesson will be cancelled at your expense.

I cannot accept responsibility for any injury, loss or damage arising from a driving lesson. 

Covid - All attempts will be made to keep the car clean and free from viruses, face masks , gloves, regular cleanining between lessons, disposible seat covers if requested by pupil will be used. Face masks must be used unless medically exempted. Pupils are advised to take covid vaccine and be regulary tested, either with a pcr test or lateral flow test, and use track and trace app. Under no circumstances, will the driving school be responsible should the pupil get covid flu.
By taking driving lessons with Royal Sutton Som it is accepted that you have read and agree to these terms and conditions.

Blocked booked lessons - All block booked lessons must be used up within a time framework of two years from the initial payment. Any unused hours after the two year time period will be deemed to have lapsed. There will be no refund on any outstanding hours.

(*!) The 5 introductory lessons cannot be taken consecutively. The five lessons are taken as lessons 1,2 9,16 and lesson 20. These are discretionary and offered

periodically, cannot be taken with free introductory lesson. During the covid 19, this offer has been suspended .

All pupils must abide by current government advice regarding covid19 virus . Failure to comply could lead to lessons being moved , cancelled , aborted etc. The pupil will incur the cost of the lesson if it is cancelled or aborted. We will endeavour to keep you updated with current government guidelines, but as these are changing daily and are at times confusing , we are not responsible for any incorrect/ inaccurrate /wrong etc advice, law precaution etc, the government has imposed. 

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